Crazy live's Privacy Policy

Crazy live is a trusted online gaming platform that places the privacy of millions of players in Bangladesh above all else. We understand how valuable your personal information is. That is why every step — from data collection to storage — is carried out to the highest security standards. This Privacy Policy is written in plain, clear language so you always know exactly what we do and do not do with your data.

01 What Data We Collect

Crazy live only collects the information needed to deliver the best possible gaming experience. Collecting excessive or unnecessary data goes against our policy. Below is a full breakdown of the types of information we collect:

Crazy live does not collect any information about you beyond what is listed above. Any information you voluntarily share — such as messages in live chat — may be stored to help improve our support services.

02 How We Use Your Data

Crazy live uses your data for specific, transparent purposes only. We never sell your information or share it without authorization. The primary use cases are:

• To create, verify, and manage your account.
• To securely process deposit and withdrawal transactions.
• To personalize your gaming experience and send you relevant offers.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To promote responsible gaming and identify problematic behaviour.
• To improve customer service and provide support.
• To meet legal and regulatory obligations.
• To improve platform functionality and security.

03 Cookie Policy

Crazy live uses cookies on its website and app. Cookies are small data files stored in your browser that help improve your experience on the platform.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and keep the platform functioning. Disabling these cookies will prevent the site from working properly.
• Functional Cookies: Remembers your preferences such as language and game settings.
• Analytics Cookies: Collects site usage statistics to help improve the platform. This data is entirely anonymous.
• Security Cookie: To detect fraudulent activity and keep your account secure.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the crazy live platform.

04 Data Sharing & Disclosure

Crazy live never sells your personal data. In limited circumstances, information may be shared with trusted partners:

• Payment Processor: Necessary data is shared with payment partners such as bKash, Nagad, and Rocket to process transactions. This information is used solely for transaction purposes.
• Identity Verification Service: With registered third-party verification agencies for the KYC process.
• Legal Authorities: When required to comply with court orders, government directives, or AML (Anti-Money Laundering) laws.
• Technology Provider: Hosting and security service providers essential to platform operations, all bound by strict confidentiality agreements.

05 Data Protection Measures

Crazy live upholds the highest industry standards to keep your data secure. Our security framework operates across multiple layers:

• 256-bit SSL Encryption: Every data transmission between you and crazy live's servers is encrypted.
• Secure Server Environment: Firewalls, intrusion detection systems, and regular security audits.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Auto Logout: Sessions are automatically terminated after a defined period of inactivity.
• 24/7 Security Monitoring: Suspicious activity is detected and blocked in real time.
• Data Backup: Your account data is regularly backed up in encrypted storage.

That said, no method of transmission over the internet is 100% impenetrable. Keep your password strong and never share it with anyone. If you notice any suspicious activity, contact our support team immediately.

06 Your Privacy Rights

You have a number of important rights regarding your personal data at crazy live. We fully respect each of these rights:

• Right to Access Information: You can request to see what information we hold about you.
• Right to Rectification: You can request corrections to inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you can request that the processing of your data be restricted.
• Data Portability: You can request your data in a machine-readable format.
• Right to Object: You may object to your data being used for specific purposes.
• Marketing Opt-Out: You can opt out of promotional messages at any time.

07 Child Protection

Crazy live strictly does not provide gaming services to anyone under the age of 18. We take the privacy and protection of minors extremely seriously.

• Age verification is mandatory at the time of registration.
• We do not knowingly collect data from anyone under the age of 18.
• If a minor is found to have an account, it will be closed immediately and all associated data will be deleted.
• If parents notice anything suspicious, please contact our support team immediately.

08 Third-Party Services

The crazy live platform may integrate certain third-party services, each governed by their own privacy policies.

• Game Provider: Live games are operated from the servers of game developers such as Evolution Gaming and Pragmatic Play. They may retain RNG data and game history.
• Payment Gateway: Payment service providers such as bKash, Nagad, and Rocket process transaction data in accordance with their own security standards.
• Analytics Tools: Tools used to monitor platform performance collect only anonymised statistics.
• KYC Verification Services: Necessary information is shared with registered third-party agencies for identity verification purposes.

Crazy live is not responsible for the privacy practices of third parties. However, we only work with trusted, licensed partners who comply with international data protection standards.

09 Data Retention Period

Crazy live does not retain your data longer than necessary. Retention periods vary depending on the type of information:

Once the retention period ends, your data is securely deleted or anonymised so that you can no longer be identified.

10 Policy Changes & Updates

Crazy live may update this Privacy Policy from time to time. Changes may be made due to business developments, legal requirements, or new technology.

• For significant changes, we will notify you via email or platform notifications.
• The date of any changes will always be noted at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you disagree with any changes, you always have the option to close your account.

11 Contact Us

For any questions, requests, or complaints regarding the Privacy Policy, please contact the dedicated privacy team at crazy live:

• Email: [email protected]
• Live Chat: Live chat support available directly through the platform after logging in
• Response Time: Usually within 24 hours, up to a maximum of 30 days

We are always committed to upholding your privacy rights. If you have any concerns, reach out to us directly — we will respond promptly and effectively.