By using the Crazy Live platform, you are considered to have agreed to these Terms & Conditions. If any part is unclear, please contact our support team.
01 General Overview
Crazy Live (also known as crazylive.win) is an internationally licensed online gaming platform offering Sports Betting, Live Casino, slots, and fish games to players in Bangladesh and beyond.
These Terms & Conditions ("Terms") form a legally binding agreement between Crazy Live and its users. Accessing, browsing, or using any service on this platform means you accept all provisions set out in these Terms.
Crazy Live reserves the right to update these Terms & Conditions at any time. Notice of changes will be posted on the website. Continued use of the platform after any update constitutes acceptance of the revised terms.
02 Eligibility & Registration
The following requirements must be met to create an account and use gaming services on Crazy Live:
- You must be 18 years of age or older.
- You may not register from any country or region where online gaming is completely prohibited.
- Each person may only open one account. Creating multiple accounts will result in permanent suspension and all accumulated funds may be forfeited.
- All information provided at the time of registration must be accurate, truthful, and up to date.
- Company employees are not permitted to participate in any gaming activity on this platform.
If false information is provided at registration, Crazy Live reserves the right to close the account and forfeit all balances at any time.
Crazy Live may request a national ID, passport, or other government-issued document at any time for identity verification. Failure to provide the required documents within the specified timeframe will result in withdrawal being placed on hold.
03 Account Management
You are solely responsible for maintaining the security of your Crazy Live account. Please follow the guidelines below at all times:
- Never share your password with anyone.
- Log out after each session, especially on shared devices.
- If you notice any suspicious activity, contact support immediately.
- Allowing third parties to access your account is strictly prohibited.
- Keep your contact details (phone number, email) up to date at all times.
Crazy Live is not responsible for any financial loss resulting from account misuse or access by a third party. Any activity carried out from your account is considered your own.
04 Deposits & Withdrawals
The rules governing financial transactions on Crazy Live are detailed below:
Deposit:
- The minimum deposit amount is BDT 100.
- Deposits can be made via bKash, Nagad, Rocket, DBBL Nexus, and bank transfer.
- Deposits must be made only from a payment method registered in your own name.
- Depositing from a third-party account is strictly prohibited. Any such activity detected will result in immediate account closure.
Withdrawal:
- KYC verification must be completed before making a withdrawal.
- Withdrawals are typically processed within 1–3 hours, though verification may extend this to up to 24 hours.
- The minimum withdrawal amount is BDT 500.
- Bonus balance cannot be withdrawn directly; wagering requirements must be completed first.
To prevent money laundering, crazy live monitors suspicious transactions and reports them to the relevant authorities when necessary. All transactions are governed by our AML policy.
05 Bonuses & Promotions
Crazy Live bonus and promotion offers are subject to specific terms and conditions. Please read the following carefully before claiming any bonus:
- Each bonus has its own wagering requirement, which is typically 15–35 times the bonus amount.
- The welcome bonus is available to first-time registrants only.
- Multiple members sharing the same device, IP address, or household may not claim the same bonus.
- Bonuses are generally valid for 7–30 days; any unused bonus expires at the end of this period.
- Crazy Live reserves the right to modify or cancel any promotion at any time.
- If bonus abuse is detected, all bonuses will be forfeited and the account may be suspended.
Wagering requirements must be met before withdrawing from a bonus. You may withdraw your real money balance before completing the requirements, but doing so will void the bonus.
06 Gaming Rules
All games on Crazy Live are conducted fairly and transparently. Every game outcome is determined by RNG (Random Number Generator) technology and is regularly audited by independent third parties.
- Game results are final and cannot be changed. In the event of a technical error, Crazy Live will investigate and issue a decision accordingly.
- The dealer's decision is final in Live Casino games.
- Bets placed in Sports Betting cannot be cancelled once accepted; however, if the event is cancelled, the stake will be refunded.
- If a connection is lost mid-game, your game state is saved on the server and you can resume once reconnected.
- If a technical error causes an incorrect amount to be displayed in any game, crazy live will pay out the correct amount.
Crazy Live respects the thrill of gaming but does not guarantee winnings in any game. Always play for entertainment purposes.
07 Prohibited Activities
The following activities are strictly prohibited on the Crazy Live platform:
- Creating or operating two or more accounts.
- Using bots, automation software, or artificial intelligence to play games.
- Money laundering or any other form of illegal financial activity.
- Attempting to hack the platform's software or breach its security.
- Using another user's account credentials.
- Manipulating the bonus system or exploiting platform loopholes.
- Harassing or defrauding other users.
Involvement in any of the prohibited activities listed above will result in immediate account closure, forfeiture of all balances, and legal action where applicable.
08 Responsible Gaming
Crazy Live believes gaming is for entertainment — not addiction. We care about the mental and financial well-being of all our members and are committed to promoting responsible gaming.
- Tools to set personal spending limits are available to all users.
- Requests for a temporary break or self-exclusion will be processed within 24 hours.
- No one under the age of 18 is permitted to play; identity verification is mandatory.
- If problematic gaming behavior is identified, our support team will proactively reach out.
If you or someone you know is struggling with gaming addiction, visit our responsible gaming page and speak with our support team. Responsible Gaming Guidelines →
09 Privacy & Security
Crazy Live takes your personal data privacy seriously. Our full privacy policy is available on a separate page.
- All personal data is protected with SSL encryption.
- Your information is never sold or shared with third parties.
- Limited information may be shared with trusted partners solely for the purpose of service improvement.
- Information may be disclosed to authorities when required by legal obligation.
For more details, visit our Privacy Policy Read.
10 Limitation of Liability
Crazy Live accepts no liability for the following:
- Gaming losses due to internet disconnection or technical issues.
- Any loss resulting from the disclosure or sharing of your own account credentials.
- Delays caused by third-party service disruptions, such as payment gateway outages.
- Force majeure events (natural disasters, government directives, etc.).
- Any financial loss resulting from in-game losses.
In any dispute, crazy live's decision is final, though it will always be reached after a fair investigation.
11 Changes & Termination
Crazy Live reserves the right to amend these Terms & Conditions, service rules, or platform features at any time. Users will be notified of significant changes via email or an on-platform notice.
- You may request to close your account at any time.
- Please withdraw your balance before closing your account.
- In the event of a terms violation, crazy live may suspend an account without prior notice.
- Inactive accounts (no activity for more than 12 months) may be temporarily suspended.
12 Contact
If you have any questions or concerns about these Terms & Conditions, please contact our support team. We are available 24/7 to assist you.
Log in to the platform for instant support via live chat. Our Bangla-speaking support agents are always here to help.